Frequently Asked Questions (FAQ)

What is Capital Tone's Return Policy?

You may return items for a refund of the purchase price, store credit, or exchange for another product within 14 days of receipt of the item. If your purchase was eligible for free shipping, the shipping cost will be deducted from your credit or refund.

All items must be returned in their original condition and must contain all materials. Items not in original condition/missing items are subject to a 20% restocking fee.

Pedalboard builds have a 14 day money-back guarantee. For full pedalboard builds we will provide technical assistance for 60 days from the completion date. Custom-option Blackbird Pedalboards are not eligible for refunds/returns. Speakers must be returned in original condition, otherwise sales are final.

Do you carry that really sweet thing I don't see on your page?

Probably! If what you're looking for is from one of the brands listed on our store, but we don't have it, we can get it for you. If it's from another company, please ask. We can likely still get it for you and add it to your order.

Do you make custom pedals?

We've got a guy ;). Have a very specific need you think our selection doesn't meet? We'll get you into a circuit all your own. Email us at capitaltonedc@gmail.com for details about custom pedal builds.

What do you guys know about tone, I mean really?

We're big nerds and have been tinkering with our live and recorded sound for more than 3 decades between us. We're those guys that peer up on the stage to snap pedal board pictures, swap effects every gig. Chris, a Paul Reed Smith-endorsed guitarist, loves the rapidly expanding world of digital effects, and Brian prefers old-school analog tones for his bass needs.

What comes next for Capital Tone?

Blog posts. Interviews. Reviews. Workshops. More custom gear (pedals, boards, accessories)! Keep checking back and follow us on social media (links at the bottom of this page).